Q: We intalled the apps FREE ribbon but it's not visible when we start MS Word
This used to happen quite frequently, but now seems to just happen on odd occasions and is usually caused by the Ribbon not loading automatically. Please check the following:
1. Ask the user to check their Word Startup folder:
In Windows Explorer,
navigate to c:\Users\[username]\AppData\Roaming\Microsoft\Word\Startup -
is the APPSFOROFFICE.dotm file present?
(Note, they will probably need to make system files and folders visible to see the AppData folder - to do this, in Windows Explorer, Select Organize (menu)>Folder and Search Options>View (tab).
If the APPSFOROFFICE.dotm file is present, then it has installed and
needs to be loaded manually - You just need to do this once. Once the
addin has been loaded manually, it then will load automatically each
time Word starts. To load the addin: